Knowledge Base Implementation

Offer your customers
the millennial support

Intelligent & highly interactive
knowledge based systems

Better customer experiences

Enable self-service through conversational knowledge base & deliver better experience
No more Knowledge Silos

Get rid of Knowledge Silos, unlock the trapped information among teams to gain useful insights
Increased productivity

Equip your customer success teams with easy search of latest information & boost productivity

We offer smart knowledge base
implementation services
to support your customers and service agents

AI rich conversational knowledge which encompasses you, your team & your customers to manage generated knowledge, answer complex questions, execute searches and deliver the right outcomes.

AI Driven Knowledge Management

A smart knowledge base that helps you capture, segregate & transform a wide variety of knowledge into useful search-ready content with auto indexing of relevant content for better outcomes.

Information validation engine to ensure it’s up-to-date
Easy search through aggregated, segregated & structured content
Collaborative knowledge sourcing with workflows to ensure accuracy & completeness
Alerts & updates right to your inbox on Latest knowledge updates including product offerings, services updates, & customer promotions

Q & A knowledge Base

Make the most of costumer generated content. Capture, create & publish FAQs to a public knowledge base. Quickly publish help centres with improved self-service & faster resolution

Build your own branded help center with all common Q &amp As at one place
Easily import knowledge base from any raw data files formats or other systems
Mobile-friendly Help Centre where customers can easily search & navigate through Q&As
AI based suggestion engine & predictive answer selection for search queries

Intelligent chat bots with knowledge base

Smart virtual assistant technology with harmonised customer identity for personalized customer self-service. Easy to use, interactive & emotionally intelligent

Automate lead qualification process and route them to appropriate workflows
Harmonized identity management with intelligent KYC integration to track customer & deliver customized experiences
Intelligent, predictive conversation interpreter to provide instant answers & support
Deep learning-based training model to support multiple languages