Offer your customers
the millennial support
Intelligent & highly interactive
knowledge based systems
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Better customer experiences
Enable self-service through conversational knowledge base & deliver better experience
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No more Knowledge Silos
Get rid of Knowledge Silos, unlock the trapped information among teams to gain useful insights
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Increased productivity
Equip your customer success teams with easy search of latest information & boost productivity
We offer smart knowledge base
implementation services
to support your customers and service agents
AI rich conversational knowledge which encompasses you, your team & your customers to manage generated knowledge, answer complex questions, execute searches and deliver the right outcomes.
AI Driven Knowledge Management
A smart knowledge base that helps you capture, segregate & transform a wide variety of knowledge into useful search-ready content with auto indexing of relevant content for better outcomes.
- Information validation engine to ensure it’s up-to-date
- Easy search through aggregated, segregated & structured content
- Collaborative knowledge sourcing with workflows to ensure accuracy & completeness
- Alerts & updates right to your inbox on Latest knowledge updates including product offerings, services updates, & customer promotions
Q & A knowledge Base
Make the most of costumer generated content. Capture, create & publish FAQs to a public knowledge base. Quickly publish help centres with improved self-service & faster resolution
- Build your own branded help center with all common Q & As at one place
- Easily import knowledge base from any raw data files formats or other systems
- Mobile-friendly Help Centre where customers can easily search & navigate through Q&As
- AI based suggestion engine & predictive answer selection for search queries
Intelligent chat bots with knowledge base
Smart virtual assistant technology with harmonised customer identity for personalized customer self-service. Easy to use, interactive & emotionally intelligent
- Automate lead qualification process and route them to appropriate workflows
- Harmonized identity management with intelligent KYC integration to track customer & deliver customized experiences
- Intelligent, predictive conversation interpreter to provide instant answers & support
- Deep learning-based training model to support multiple languages
Time travel of Technology
Real-time sync
All content sources can be synchronized in real-time
Document Management
Contextual document matching, segregation & storage
Content Management
Intelligent content structuring, updates & relevance
Seamless Integrations
Easier integration into existing portals & KMS systems
Contextual customer identity
Identification of the customer to deliver personalized service
Easy knowledge search
Knowledge trees & maps for easy search of information
Leading businesses into the future of automation
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Improved customer life time value with tailored solutions
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Innovative concepts & Efficient Execution
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Better reporting & Analytics from data
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Advanced deep learning models & expertise
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Always ahead of the competition in terms of technology
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Smarter applications & better operations
Related Offerings
B2B Portals
Offer an easy, intuitive online buying experience to your customers with our out-of-the-box B2B features
Customer Engagement
Delight with B2B customers with B2C kind of enriching experiences
bolstered by technology.
E-Commerce Engineering
We are one stop solution for your e-commerce vision.
